This Privacy Policy describes how United Reptiles (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from unitedreptiles.co.za (the “Site”) or otherwise communicate with us (collectively, the “Services”). This policy applies to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, and the “Last updated” date will be amended accordingly.
How We Collect and Use Your Personal Information
We collect personal information about you from various sources to provide the Services. This includes direct submissions through our Services, automatic collection via cookies, and information obtained from third parties.
What Personal Information We Collect
- Basic contact details: name, address, phone number, email.
- Order information: billing and shipping details, payment confirmations.
- Account information: username, password, security questions.
- Shopping behavior: items viewed, added to cart, or wishlisted.
- Customer support interactions.
Information We Collect through Cookies
We automatically collect certain interaction data (“Usage Data”) via cookies and similar technologies. This includes device and browser information, network connection details, and IP address.
Information from Third Parties
We may receive information about you from third parties, including payment processors and companies supporting our Site and Services, such as WooCommerce.
How We Use Your Personal Information
- Providing Products and Services: To process payments, fulfill orders, manage accounts, and facilitate shipping and returns.
- Marketing and Advertising: For promotional communications and targeted advertising.
- Security and Fraud Prevention: To detect and prevent fraudulent or illegal activity.
- Communicating with you: For customer support and service improvements.
Cookies
We use cookies to enhance and personalize your experience. You can set your browser to reject cookies, but this may affect the functionality of the Services.
Disclosure of Personal Information
We may disclose your personal information to third parties for legitimate purposes, including to vendors, business and marketing partners, and in connection with legal obligations or business transactions.
User Generated Content
Any content you submit to public areas of the Services is accessible by anyone and is not governed by this Privacy Policy.
Third Party Websites and Links
Our Site may link to third-party platforms. We are not responsible for the privacy practices of these external sites.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children.
Security and Retention of Your Information
We take reasonable measures to protect your personal information but cannot guarantee absolute security. The retention of your personal information depends on various factors, including legal obligations and dispute resolution needs.
Your Rights and Choices
You may have rights to access, delete, correct, and receive a copy of your personal information. Contact us using the details provided below to exercise these rights.
Complaints
If you have complaints about our processing of your personal information, please contact us. If unsatisfied with our response, you may have the right to lodge a complaint with a data protection authority.
Contact
For any questions or to exercise your rights, please contact us at sales@unitedreptiles.co.za or at our physical address: Unit 2, 18 Lyn Road, Ferndale Industrial Park, Randburg 2196, JHB South Africa.
